Collaboration with Visitors
Guest satisfaction is our top priority, and we aim to exceed their expectations with high-quality services. Our goal is to make every visitor feel welcome, encouraging them to return to Hotel Grand for their lodging needs. Through open communication, satisfaction monitoring, and feedback analysis, we deliver services that meet and exceed visitors' needs and expectations.
Stakeholder Satisfaction
Hotel Grand will expand the scope and organisation of its hospitality offerings to meet the needs and expectations of all stakeholders, including visitors, business associates, travel agencies, NGOs, government and sports organisations, staff, owners, and suppliers.
Connections with Suppliers
Purchasing, one of the most crucial hotel departments, must select reliable suppliers to ensure we provide the best and most appropriate accommodations to Hotel Grand's patrons, who are the end users of our services. Our relationships with suppliers will be built on strong alliances and shared interests.
Employees
The acceptance of new knowledge and technologies is a prerequisite for progress, including high-quality instruction and training. As a result, our strategy is founded on consistent communication across all hotel departments, as well as the education and training of every employee. We encourage initiative, personal accountability, and teamwork among all staff members.
Yashshree Hotels, part of Sumi Yashshree Hotels & Resorts, offers a perfect blend of luxury and nature, providing guests with a serene escape amidst the majestic Himalayas and the scenic beauty of North Bengal. Designed for discerning travellers, Yashshree epitomizes sophistication with well-furnished rooms, stunning views, and exceptional service.
Each property combines contemporary elegance with local charm, ensuring a memorable and unique stay. Located in prime destinations across West Bengal, Sikkim, and Mussoorie, Yashshree guarantees an extraordinary hospitality experience, blending comfort, luxury, and nature in perfect harmony.
Each property combines contemporary elegance with local charm, ensuring a memorable and unique stay. Located in prime destinations across West Bengal, Sikkim, and Mussoorie, Yashshree guarantees an extraordinary hospitality experience, blending comfort, luxury, and nature in perfect harmony.
Sumitel Hotels, the midscale brand of Sumi Yashshree Hotels & Resorts, offers a perfect combination of comfort, convenience, and affordability, catering to both business and leisure travellers. With well-furnished accommodations, modern amenities, and excellent hospitality, Sumitel ensures a pleasant and hassle-free stay. Located in prime destinations, including off-beat areas in Sikkim, Sumitel offers easy access to some of the region's most scenic spots.
Sumitel’s properties, including those in Darjeeling, Gangtok, and Pelling, provide a serene escape amidst the majestic Himalayas, offering guests an affordable yet comfortable retreat away from the daily hustle.
Sumitel’s properties, including those in Darjeeling, Gangtok, and Pelling, provide a serene escape amidst the majestic Himalayas, offering guests an affordable yet comfortable retreat away from the daily hustle.
Ecotel Hotels, the economy brand of Sumi Yashshree Hotels & Resorts, offers budget-friendly accommodations with essential amenities like breakfast, Wi-Fi, AC, TV, and all-day dining. Ideal for both business and leisure travellers, Ecotel provides a comfortable, affordable stay without compromising quality.
Located in key destinations such as Bijanbari, Sikkim, Siliguri, Lachung, Kalimpong, and Kolkata, Ecotel combines value with convenience, ensuring a pleasant and hassle-free experience for budget-conscious travellers.
Located in key destinations such as Bijanbari, Sikkim, Siliguri, Lachung, Kalimpong, and Kolkata, Ecotel combines value with convenience, ensuring a pleasant and hassle-free experience for budget-conscious travellers.
Sumi stays, the premium homestay brand of Sumi Yashshree Hotels & Resorts, offers a luxurious home-away-from-home experience with beautifully furnished accommodations and personalized service. Ideal for extended stays or intimate getaways, Sumistays combines the comfort and privacy of a homestay with upscale amenities.
Located in off-beat destinations like Bijanbari, Sumistays blends local charm with premium hospitality for a truly memorable stay. The brand provides a warm, welcoming atmosphere, perfect for discerning travellers seeking both luxury and a homely touch.
Located in off-beat destinations like Bijanbari, Sumistays blends local charm with premium hospitality for a truly memorable stay. The brand provides a warm, welcoming atmosphere, perfect for discerning travellers seeking both luxury and a homely touch.
